Privacy Policy

Decillion is operated by Decillion Private Limited (UEN 201528494E), a company registered in Singapore, with its registered address at 336 Smith Street, #05-301, New Bridge Centre, Singapore 050336. For any privacy-related queries, you can reach us at privacy@decillion.co.

Information you provide to us

• Identity and contact details, your name, email address, phone number, and billing and shipping addresses.
• Order and transaction details, the products you purchase, order value and order history.
• Payment information, processed securely by our payment provider; we do not store full card numbers.
• Communications, messages you send us via our contact form, email or social media.
• Marketing preferences, your consent to receive newsletters and offers.

Information we collect automatically

• Device and connection data, IP address, browser type, operating system and device identifiers.
• Usage data, pages viewed, links clicked, time on site and the site that referred you.
• Cookies and similar technologies, see our Cookies Policy for details.

• To process and fulfil your orders, including taking payment, arranging shipping and sending order confirmations.
• To provide customer support and respond to your enquiries.
• To manage returns, refunds and exchanges.
• To send marketing communications where you have consented, and to let you opt out at any time.
• To operate, secure, personalise and improve our website.
• To detect and prevent fraud and to comply with our legal obligations.

Where the GDPR applies, we rely on the following legal bases: performance of a contract (to fulfil your order); your consent (for marketing and non-essential cookies); our legitimate interests (to run, secure and improve our business in ways that do not override your rights); and compliance with a legal obligation (such as tax and accounting laws).

Under the PDPA, we collect, use and disclose personal data with your consent or as otherwise permitted or required by law.

We do not sell your personal data. We share it only with trusted parties who help us run our business, and only as necessary:

• Payment processors, to take payment securely.
• Shipping and logistics partners, to deliver your order.
• Technology providers, hosting, content management, analytics and email delivery.
• Professional advisers, legal, accounting and insurance.
• Authorities and regulators, where required by law or to protect our rights.

These parties are bound by confidentiality and data-protection obligations.

Because we ship worldwide and use service providers in different countries, your personal data may be transferred to, and processed in, countries outside your own. Where we do this, we take steps to ensure your data receives an adequate level of protection, for example, by using providers certified under recognised frameworks or putting appropriate contractual safeguards in place.

We keep personal data only for as long as necessary for the purposes set out in this policy, to fulfil your order, comply with our legal, tax and accounting obligations, resolve disputes and enforce our agreements. Order and transaction records are retained for at least 5 years to meet Singapore tax and accounting requirements; marketing data is retained until you unsubscribe.

Depending on where you live, you may have the right to:

• Access the personal data we hold about you.
• Correct data that is inaccurate or incomplete.
• Request deletion of your data.
• Restrict or object to certain processing.
• Receive your data in a portable format.
• Withdraw consent at any time, including unsubscribing from marketing.

To exercise any of these rights, contact us at privacy@decillion.co. We will respond within the timeframe required by law. You also have the right to complain to your local data-protection authority, in Singapore, the Personal Data Protection Commission (PDPC).

We use cookies and similar technologies to operate our site, remember your preferences, analyse traffic and, with your consent, personalise marketing. For full details, see our Cookies Policy.

We use appropriate technical and organisational measures, including encryption in transit, access controls and reputable service providers, to protect your personal data. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Our website and products are intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their policies.

We may update this Privacy Policy from time to time. The 'last updated' date above reflects the latest version, and we will communicate material changes where appropriate.

If you have any questions about this Privacy Policy or how we handle your personal data, contact us at privacy@decillion.co or by post at 336 Smith Street, #05-301, New Bridge Centre, Singapore 050336.